Privacy Policy
Last updated: December 15, 2024
1. Introduction
Welcome to copenhagentravels.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit our website and use our Copenhagen travel planning services.
By using our platform to explore things to do in Copenhagen and access our Copenhagen travel guide, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number)
- Travel preferences and itinerary details
- Account credentials and profile information
- Payment information (processed securely through third-party providers)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website and search terms used
3. How We Use Your Information
We use your personal information for the following purposes:
Service Provision
To provide personalized Copenhagen travel recommendations and curated itineraries
Communication
To send travel updates, booking confirmations, and customer support
Improvement
To analyze usage patterns and improve our Copenhagen travel guide
Legal Compliance
To comply with legal obligations and protect our rights
4. Cookies and Tracking Technologies
Types of Cookies We Use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality | Session |
| Analytics Cookies | Help us understand how visitors use our site | 2 years |
| Preference Cookies | Remember your settings and preferences | 1 year |
| Marketing Cookies | Deliver relevant advertisements | 90 days |
5. Third-Party Analytics
We use Google Analytics to analyze website traffic and user behavior. This helps us improve our Copenhagen travel guide and understand which things to do in Copenhagen are most popular among our users.
Google Analytics Data Processing:
- IP addresses are anonymized
- Data is aggregated and cannot identify individual users
- You can opt-out using Google's opt-out browser add-on
6. Your Rights Under GDPR
As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Object
Object to processing of your data
Right to Portability
Receive your data in a portable format
Right to Restrict
Limit how we process your data
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
SSL Encryption
All data transmission is encrypted
Secure Servers
Data stored on protected servers
Access Control
Limited access to authorized personnel
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Account Information: Retained while your account is active and for 3 years after closure
- Travel Itineraries: Stored for 2 years to provide ongoing support
- Analytics Data: Aggregated data retained for 26 months
- Marketing Communications: Until you unsubscribe or object
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through:
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our homepage
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:
Privacy Contact Information
Mailing Address:
copenhagentravels.com1-17-2 Minami-Aoyama
Minato-ku, Tokyo 107-0062
Japan
We aim to respond to all privacy inquiries within 30 days as required by GDPR.
Data Protection Officer
For complex privacy matters, you may also contact our Data Protection Officer directly at [email protected]